Mktzap | Solução completa de atendimento digital en
Change yourrelationship with your customer and employee
Our digital relationship platform allows customers and employees of companies of all sizes and segments to have the freedom to choose the best digital channel to communicate.
Allow your client and employee communicate when, how and where they want. A service without waiting, at the same time and smart..
MKTZAP makes all the difference in your company
Your service in a single panel
Unify your digital service channels and manage interactions through a single panel
High control for operations
Control your agents, schedules and other activities of your operation team
Automatic distribution of calls
Create intelligent distribution rules, optimizing and putting your service in a higher place.
Management of processes
Organize your attendance by status and completion of the process to obtain metrics on how and where is better to improve the enhance of your relationship with your customer.
SMS sending in mass
Talk to customers who are already related to you business through their channel of preference, send important messages and improve your results.
Reports to improve your decision making
Data, insights and online dashboards to support your operation decisions.
Artificial intelligence
Improve your attendance service flow and know your consumer in a better way, integrating with our AI.
Omnichannel
Stay close to your customers by interacting with them through the digital channels of your choice.
Customer Success
A team of experts available offering insights to improve your communication strategy.
24 hours Support desk
Your company can count on us at any time: 24 hours a day, 7 days a week.
Customer success
We have a team of professionals responsible for retain and gain client loyalty.
- We have knowledge to identify the attention points to propose efficient solutions to our customers from their onboarding to the achieve of their results.
- Our speciality is to make sure that our customer achieve the success using our solutions.
MKTZAP community numbers
Address
Bauru
Avenida Affonso José Aiello, 6-80 • Vila Aviação
São Paulo
Rua Paes Leme, 215 • Pinheiros